Reflections from Our Annual Retreat

This past weekend, I had the privilege of gathering with our incredible WECO team for our annual staff retreat. These retreats are always a time of renewal, connection, and recommitment to the values that make us who we are. As I sat among our team, listening to the conversations and watching the camaraderie that naturally unfolds, one central theme became clear to me: service is at the heart of everything we do.

At WECO, service is not just a department; it’s a mindset. Whether you’re the one picking up the phone to assist a customer with a question, inspecting a lift for safety and reliability, or diagnosing and repairing an air compressor, every interaction must reflect the core of our mission: our clients’ success comes first.

Service goes beyond tasks and technical know-how; it’s about putting others before ourselves. It’s the willingness to go the extra mile to ensure that when someone depends on us, they know they’re in good hands. That commitment doesn’t waver based on the role you play. Each contribution—no matter how seemingly small—adds up to the kind of excellence that keeps our customers returning year after year.

During the retreat, I was reminded of the little ways servitude manifests in our daily work:

• The receptionist who greets every caller with patience and warmth, understanding that they may be the first impression of WECO.
• The technician who inspects a piece of equipment with meticulous care, knowing that their thoroughness ensures both safety and operational efficiency for the client.
• The team member who fixes a broken compressor, not just to solve a problem, but to restore the customer’s confidence in their tools and operations.

These actions may seem routine, but together, they build the foundation of trust we have with our clients.

At the heart of servitude is a posture of humility. It’s acknowledging that our work is not just about us—it’s about the lives we impact, the businesses we help grow, and the relationships we build along the way. This isn’t always easy, especially when challenges arise. Yet, in those moments, our ability to prioritize the needs of others defines the kind of service WECO stands for.

I am proud to lead a team that embraces this calling. As we head into another year, my challenge to each of us is this: Let’s continue to keep our focus on the people we serve. Let’s ensure that whether we’re solving a technical issue, answering an inquiry, or delivering equipment, our dedication to their success shines through.

Because when service is at the heart of what we do, WECO doesn’t just deliver products—we deliver trust, reliability, and excellence.

Here’s to another year of serving with passion and purpose.

— Gary Wainwright